Frequently Asked Questions
Check our most frequently asked questions here, if you still need further help then please contact us at firstname.lastname@example.org
If you are having a problem with placing your order, please contact us at email@example.com so we can investigate this for you.
If you have received a different item to what you ordered, please contact us at firstname.lastname@example.org with your order number & a picture of the swing tag of the incorrect item, so we can investigate this further.
Here at WNDRR we have the right to cancel or refuse the shipments of any of our orders.
Here are some reasons why we may have cancelled your order:
1. Purchase transaction does not pass our security check or has links to
previous fraudulent orders from the past
2. Request for additional information from a cardholder is refused or not
received within the requested time frame
3. Product is listed with incorrect pricing or incorrect information is
Please contact us at email@example.com if you have any further questions on this issue.
Here at WNDRR we do offer Afterpay.
Please refer to https://www.wndrr.com/pages/afterpay for more information.
If you receive anything you are unhappy with for any reason, we’ll help you with an exchange or refund, if it is within 30 days from purchase.
Before you return your items, make sure they are:
- in the same condition, they were when you received them;
- not worn, washed or altered, have their original swing tags & are still in their original packaging
Please complete the returns form included with your delivery & securely package this with your returning items.
Please send this via registered or express post to:
WNDRR - Unit 5, 6 Builders Close, Wendouree Victoria 3355
Please note you are responsible for the charges of the return shipping & if we do not have the required size available to exchange, we will provide a refund on your purchase.
We will notify when we receive your returned items & complete the appropriate action as required.
You can obtain a returns form here.
You are only entitled to a full refund if the item is deemed faulty.
Faulty products do not include items that have been worn, altered or washed.
Please also note that many of our products contain small abrasions & holes, which are part of the final design & is purposely intended.
If you are still unsure on whether your item is faulty or not, please contact us
at firstname.lastname@example.org with your order number & a clear photo of the item you believe is faulty so we can investigate this for you.
All refunds generally take up to 7 business days to enter your account, this is all dependent on your banking institution.
Unfortunately, we do not offer store credits on returned items, we can only offer you a refund.
SHIPPING AND DELIVERY
Free shipping within Australia for orders over $75.00
Standard post (2-5 business days) $10 for orders under $75.00
Express post (1-3 business days) $15.00
Air mail (7-21 business days)
$20.00 AUD - New Zealand
$35.00 AUD - Rest of the World
If your order has not been delivered & is past 7 business days of its original Estimated Arrival Date, please contact us at email@example.com so we can further investigate this.
If your order has not been packed, our team can still make changes to your
shipping address. Please email firstname.lastname@example.org so we can amend your address before your order is packed.
Please note once your order has left our warehouse, we can no longer make any changes to your address. You will need to contact the courier service in order to change your address.
All our orders will be dispatched from our warehouse the next business day from when the order was placed.
All items available for purchase on our online store are held in stock, & are ready to ship once payment has been made (unless otherwise specified).
When our team have packed & shipped out your order you will receive a shipping confirmation email with your tracking number. Once you receive your tracking number, copy & paste the number with the desired courier to see
the current status of your order.
Please note that it may take 24 hours for tracking scans to appear once your order has been shipped.
Please note that shipping costs that are charged by the WNDRR Online Store do not include any duties or taxes that may be applicable when the goods enter your region.